Gabe: Hey everybody, this is Gabe at SecurityBaron.
Today we are reviewing the Cove Home Securitysystem.
Cove is positioning itself as something alittle bit different than your traditional security company and a little bit differentthan your larger, do-it-yourself, security system.
Let's check it out.
[music] Gabe: If you'd like to see a list of our favoritehome security systems, google "Security Baron Best Home Security Systems.
" Leave a question about today's review.
Leave us a comment and I'll get back to you.
In today's review of the Cove Home Securitysystem we're going to talk about the components we got and how easy they were to set up, theprofessional monitoring options, the customer support, and the mobile application.
Included with our Cove Home Security System,here at Security Baron, we have the door sensor, a motion sensor, an all-important window decal,your touch alarm panel, a key fob that allows us to arm and disarm the system and your handy-dandyyard sign.
Let's begin with the Cove touch-screen panel.
This serves as your hub, your command center,your everything.
Right in the screen itself, you can go aheadand set up, up to 20 generated codes, giving different people access.
If you give people different access with theirunique user code, it doesn't mean that they can actually change the settings, give anybodyelse access or anything like that.
That's useful, especially if you're a bitof a controlling person.
You want to know what's going on in your home.
That's available right there in the touchscreen panel.
With Cove, I just want to go ahead and saythat the design aesthetic is interesting.
I like it.
It gives you this interesting wide screen.
I got this cool aspect ratio.
It's basically all white, with a little bitof blue in your just two buttons.
You got this speaker that allows you to talkdirectly to the professional monitoring team in the case that you need to do so.
Of course, this speaker also serves as a siren.
You can try to scare any potential intruders.
In terms of placement, it comes ready to lieflat.
That's how it comes out of the box.
You can lie it flat in your foyer, your entryway, right on a console table, just so that it's easy access and you're out of the houseor when you enter the house, you can just enter the code and be ready to go.
If you still like to wall mount things, theydo give you the wall mounting option.
They send you a plate and brackets.
You can put that up at eye level or whateverlevel you like to keep your wall-mounted devices.
You're in and out in the same manner.
Overall, I'm actually into this design andwhat it does for you.
The fact that you can generate 20 unique usersto get in and out of your house when you need.
Like a dog walker or your children, it's really,really, useful.
That's the Cove Touch screen Alarm Panel.
With any home security system, I considerthe entry centers to be a core component right along with your alarm panel hub.
With Cove, you basically know what you'regetting.
It's pretty typical in terms of how entrysensor works.
You put the larger part on the frame of thedoor, you put the smaller part at your door itself.
These are magnets and once they get, basically,further than a pencil-width apart, they will sound, alerting you and your system and yourmobile application, that someone has entered you home.
This is a bit how it works.
[doorbell rings] Automated Voice: Door one.
Gabe: I know that my door one has opened.
Cove does give you the opportunity, or theability, rather, to set names for the various entry sensors and that's just a really usefulthing to have.
In terms of aesthetics, these are pretty typical.
I will say that's what distinguishes these.
I don't know what you call that, like an arcwith a little line on the middle, almost like a bullseye, when you put them both together.
They are your white so they blend in seamlesslyto your door and they just work really well.
Those are the entry sensors on the Cove HomeSecurity System.
In your Cove Home Security System, you'llalso always get a motion sensor.
Motion sensor, basically, you want to putin any type of highly traffic area because it's going to pick up who's coming in andout inside of your home.
If, maybe, they come through your chimney,unable to dupe your entry sensor, your motion sensor will still pick up on any movementinside of the house.
Don't worry with the Cove motion sensor, it'snot going to pick up on any pets under 45 pounds so you don't have to worry about yourlittle poodle.
Actually, poodles can be big.
You don't have to worry about your littleBichon Frise constantly setting off your motion sensor.
You can just turn it off if you need to becauseCove allows you to arm and disarm specific sensors.
If you don't want to be using your motionsensor, then just don't use it, especially when you're in the home.
That's just something you wouldn't want tohappen because you're going to be bombarded with notifications.
When it comes to this motion sensor, I actuallyam pretty familiar with its design.
It looks pretty similar to all motion sensorsthat we've seen here at Security Baron and it comes with our favorite tape, that 3M onthe back, allows you to adhere it to a wall very easily.
Once you adhere it to that wall, you basicallydon't have to worry about it again for five years, because that's the battery life onthe motion sensor from Cove Security.
Motion sensors typically are something I don'tthink about once I put them up, and it's nice to know that this aesthetic will definitelywork with that, with its all-white.
That's the motion sensor for the Cove homesecurity system.
Another item you get with your Cove Home Securitysystem is your key fob.
Key fobs are another way to access your systemin terms of arming, disarming or even doing a panic alert.
Key fobs are useful if you don't feel likefinding the app on your phone — which we all know you can have a cluttered app space– or if you're not near your actual alarm panel.
The key fob is very straightforward, simpleway of getting to the primary functions of your home security system.
The design, it's pretty simple on the Covekey fob.
You got your silver on the top that you'regoing to place onto your key ring, makes it like any other car key fob.
I'm a big fan.
You have the rest of it being black with yourpanic button very obviously being red, because you don't want to mistakenly press that andhave the authorities come into your home.
That's the key fob on the Cove Home Securitysystem.
Finally, we're onto maybe my favorite partof any home security system, your yard sign and window decal.
When I'm walking around Brooklyn at this point,I love to see who has what company's decal in their window.
Remember, it is your first line of defenseto anyone who may be thinking about intruding upon your space, getting into your home.
I know I should probably be finding a lotmore fun things to do in Brooklyn, but it's something that I do on my walk every day.
It's really interesting to see, because thenI'm like, "Oh, OK.
They have this, they have that.
" When you have this in your front yard andthis on your window, people know you are protected by Cove.
At this point in the review, you're maybesaying, "Gabe, where's the Cove security camera?" Frankly, Cove is a new company, and they donot have a proprietary camera yet.
They recommend that you get a Wyze or YI 1080camera to go with what we think is a very important element of any home security system,video footage.
That is something that we really focus onhere at Security Baron, and something that Cove cannot yet provide.
Also, be aware of the fact that if you getthe Wyze and the YI 1080, you're going to have to use their own apps for that as theydo not integrate with the Cove mobile application or the Cove touch screen alarm panel.
You've seen here at Security Baron how importantwe think security cameras are to a security system as a whole.
We were wondering about our viewers and whatthey thought about security cameras and how necessary they are for a home security system.
Leave us a comment below with your thoughts.
Let's get back to the video.
Now that we know all the components that wegot with our Cove Home Security system, let's talk about the installation process whichreally starts online when you order the system.
When I ordered my Cove system, I put in allthe necessary details so that they could pre-program it to my needs.
I put in the address for it to be located,what components I needed, and that basically makes it so that once you get it out, it'splug-and-play.
That is put into practice with this touchscreen alarm panel.
I took it out, I plugged it in, and I wentthrough a few screens, set up my unique passcode.
They ran a couple of tests, and I was readyto go with the touch screen.
It didn't require me to put in information,I didn't have to go through a WiFi setup.
It was ready to go, and that all stemmed fromthat initial online process, which was really easy.
Moving on to our motion sensor.
Remember, it is pre-programmed into the system,and it is very straightforward.
They say, "Hey, get your motion sensor ready.
Go place it on a shelf.
" They will test it for you.
I say shelf because we have a nice shelf hereat Security Baron in a corner that works really well for testing out our motion sensors.
They also come with our favorite 3M adhesiveon the back, so you could put it directly on the wall.
The motion sensor is placed in a specificplace, it asks you is it ready, and then you walk in front of it.
It will test the system right there on thealarm panel.
That is a really useful element of the CoveHome Security System, is that you immediately know whether or not something works rightout of the box.
The final component to be installed for uswere the entry sensors with our Cove Home Security system.
These also come pre-programmed to your alarmpanel, which makes it very straightforward.
You'll do it all right here on the systemand it walks you through it, even telling you when to go place the items on the door.
You have your adhesive here.
You're going to go to your frame and you'llplace the larger piece on the frame itself, and then you're going to line up that littlebullseye here and have the smaller piece on the door because this part stays static andthis part will move.
The dynamic piece, once it breaks a certaindistance between the magnets that connect the two, it will let your system know.
What's great about Cove is that it goes throughthat testing process right here on the touch screen alarm panel so you know instantly thatyour system is working.
That's setting up the entry sensors on theCove Home Security System.
At the end of the physical installation processwith the Cove Home Security System you actually get a call from Cove themselves just to ensurethat you understand how your system is working, how the professional monitoring is set upand they tell you that you're in a test mode for the next two hours, and give you the optionto extend it.
If I really wanted to test out my system fora little bit longer and not worry about them calling me in terms of professional monitoringand sending the authorities, you can extend it for, probably 10, 12, maybe a whole otherday.
I thought that was a really interesting thingthat Cove lets you do because it makes sure that you're really understanding your system.
Because what is a home security system ifyou're not using it properly? That is the last part of the installationprocess with the Cove Home Security System.
Now that we have set up all the componentsof our Cove Home Security System, let's talk about the professional monitoring options.
Cove has taken a different tact than a lotof the new other do-it-yourself companies out there.
They don't allow you to self-monitor.
Every Cove Home Security System comes withthe cellular backup and also a professional monitoring plan.
That's going to give you a team of professionals24/7 making sure that your home is safe.
That's really important for us here at SecurityBaron, it's just a little bit strange that you can't self-monitor at all.
What does that look like? There are two options with the Cove Home SecuritySystem when it comes to professional monitoring.
The first option with Cove professional monitoringis the basic plan.
The basic plan gives you 24/7 professionalmonitoring, automatic system checkups, cellular data and smash and grab protection.
It also give you insta-text, which allowsyou to text with the Cove professional monitoring team and live assist, which allows for two-wayaudio right here on the touch panel.
Those are all the options that come with thebasic plan.
The second option, the value plan, gives youeverything from the basic plan plus mobile alerts, the ability to control your systemremotely, and turns your one-year warranty into a lifetime warranty.
No matter how you cut it with the Cove HomeSecurity System, the professional monitoring plans are very affordable, which leads usinto their contract plans.
When you have a contract that is a pay upfront contract you're going to pay $15 a month for your basic plan and $25 a month for yourvalue plan.
If you have a pay later contract, which allowsyou to bundle the equipment with the professional monitoring, you're going to pay $25 a monthfor the basic plan and $35 a month with the value plan.
You can cancel any of these contracts at anypoint.
They call it month-to-month contracting.
But just remember if you have the pay laterplan you will have to pay off the remainder of your equipment, and the equipment costsabout $500, depending on what you get with your system and which components.
That's a pretty great deal considering theprices of other professional monitoring companies out there.
And remember that if you decide to cancelfor any reason within the first 60 days, Cove guarantees you a full refund.
Those are the contracting and professionalmonitoring policies for the Cove Home Security System.
Now that we've discussed the professionalmonitoring options for the Cove Home Security System, let's talk about the actual customersupport team.
With Cove you have a lot of options.
You've got, one, a helpful FAQ with tons ofguides online to help you get through any issue.
You also have email, online chat, online forumand even snail mail, if you're feeling a little bit old fashion.
Now that we know that there are a host ofways to get in touch with the customer support team, let's talk about people's actual experiences.
In the Google reviews for the Cove Home SecuritySystem it has a 4.
9 rating out of 5 stars, which is incredible.
It's now at over 165 reviews so, while it'snot the most we've ever seen, I wouldn't consider that a small sample size.
165 reviews, 4.
9 stars, the majority of whichare 5 stars, especially the ones relating to the customer support.
On a personal note, I can definitely echothe sentiments of the Google reviewers because every time I had a question for Cove on theonline chat, they answered me promptly and with tons of information.
Informative customer support team that's reallyon top of it and I really commend them for their customer support experience.
Now that we've taken a look at the customersupport for the Cove Home Security System, let's look at the user experience and themobile application.
Beginning with the Google Play Store, it has3.
8 out of 5 star rating, which isn't bad, but also not the best.
But it is still a very small sample size.
At the time of this shooting we only had fivereviews, and that's where we got that 3.
Cove is a new system.
Not a lot of people have left reviews forthe Google Play Store, so I'm anxious to see how that develops in the future.
However, for the App Store for the iPhonewe actually have a 4.
3 rating, so definitely doing well for the mobile app when it comesto the App Store and the Cove Home Security System.
Now that we've seen what other people thinkabout the mobile app, let's see what it looks like on my iPhone.
Here we are inside the Cove mobile application.
You'll note that the most important elementis right there on the middle of the screen where it says, "Disarmed.
" Right below it, it says, "Tap to arm yoursystem.
" This is the most important element of anyhome security system, is whether or not your system is armed.
If I want to arm it all I have to do is hitthat middle button like so.
Now, you'll note that it gives me two options.
In the middle I can stop the action completely,or on the top there's a yellow icon that says, "Stay," and below it a red icon that says,"Away.
" Those are giving you two different ways toarm your system.
The stay will generally keep off your motionsensors so that you don't set it off, but keep open the door sensors and window sensors,or any type of entry sensors so that you know if someone is coming in or out of your home.
The away one will turn on everything.
Let's just see what it's like when I hit thestay icon.
Automated Voice: Arming Stay.
Gabe: Now, you know that is arming to stay,and if you look on the screen there is an exit delay, that gives you time to get outof your home and make sure you have everything gathered so that you are not setting off thealarm as you are leaving.
Now, I don't actually want that to be on rightnow, so I can hit cancel right below it.
Put in my PIN.
Automated Voice: System disarmed, ready toarm.
Gabe: Now I've unarmed my system.
It will be the same process if I want to armedit for away.
On the bottom, there are two icons or ratherjust text.
One says sensors and one says options.
If I tap sensors, I can look at my individualsensors on the screen.
If I hit options, I can decide to turn on,or rather activate, my silent alarm or not.
On the top left corner, you get the settingsicon with those three lines.
When I'm in settings, the first one is locations.
If you go into locations, you can see yourlocations as they understand it for the Cove Home Security System.
They have the location that they think youare because you set it up initially on the website.
Below locations, you'll see users.
Users allows you to see everyone and theirphone number that you've put into the system.
I can put myself in the system, my brothersin the system, and all of these names and phone numbers will go directly in there.
Going forward, the next thing below it isactivity.
Activity gives you everything that you'vedone in that day.
For today, we've logged in, we've had variousmotion reports, we've had various door sensors open and close.
That's your options for the day.
Below that, you have recipes, which allowyou to basically do an if and then, then that situation, where you can set up basic automationwith your Cove Home Security System.
That can be one just particular notificationor you can actually create a scene, which is a ton of different devices working togetherand having various interactions with one another.
Below that, you have settings.
Settings, you can check your preferences ifyou want to turn on Face ID, auto sign-in.
You can look at the terms and conditions ofusing the Cove System and change your language.
There's actually a pretty significant numberof languages for the Cove System, which I find to be pretty impressive.
As someone who is a little bit multi-lingual,it might be fun to use it in a different language, as long as you understand it, consideringthis is your family's safety at stake.
Going on, you have Security.
You can look at your connection and the variouselements of the panel.
Once again, look at your sensors.
The final part of the settings is whetheror not you want to sign out.
I don't know when you'd want to sign out ofyour Cove System, but that is something that you can do right in the settings.
That's the Cove mobile application.
Considering there are no cameras that integratewith this mobile app, there's not a lot to do other than arm and disarm your system orcheck on your various sensors throughout your home.
Today, I'm checking out the touch screen panelon the Cove Home Security System.
Pretty straightforward, the most importantelement are the Arm Stay and Arm Away.
With these, you know exactly what's goingon when you're arming your system.
If I'm in the house, I'm going to hit ArmStay.
Automated Voice: Arming stay.
Gabe: It's giving me one minute to leave thehome.
Rather, it's giving me one minute to knowthat my entry sensors are going to remain on.
It knows that I'm actually at the house.
I don't actually want that on now.
For example, if I wanted to give myself alittle more time, I could hit, Add 30 Seconds.
Sometimes, it takes kids a little bit longerto put their shoes on or your dog doesn't want to go outside.
I really like that add 30 second option togive myself a little bit more time, if this were in the Arm Away, for example.
Let me hit cancel.
If I want to make sure this doesn't happen,I have to go ahead and.
Automated Voice: System disarmed.
Gabe: Now my system is disarmed.
It would be the same thing with Arm Away.
Automated Voice: Arming away.
[beeping] Gabe: This is a little bit more intense becausethis will set everything on.
Your motion sensors and they will be expectinganything that goes on in your house to mean that something is actually going on, in termsof an event, and it will definitely register on your professional monitoring.
Automated Voice: System disarmed, ready toarm.
Gabe: Right here on the home screen, I cango ahead and turn that silent exit on or off so the next time I do it, if I hit this, Idon't actually have to hear that incessant beeping that some people might have find annoying.
Now, of course, I want to turn this off again.
I hit cancel.
Once again put in my code.
Automated Voice: System disarmed.
Ready to arm.
Gabe: I can even change the volume of thepanel itself right here on the front page.
Automated Voice: Test test test test testtest test test test test test test.
Gabe: Nice and soft.
On the same page, you can go to get your messages.
Whether or not it was tampered with, [inaudible23:58] , you can look and see if you want the audible alerts for your messages.
Turn this off here.
I go back and look at settings.
Automated Voice: Please enter passcode.
Gabe: When I go into settings I can look atthe sensors.
The sensors have doors, windows, motion sensors,remote, smoke, medical, flood, glass break.
With our system, we only set up a door, andthe motion sensors, and the remote.
Those will all be accessible right here.
You can look and see what each one of themare doing.
If I go back.
I can look at the system as a whole.
My display options.
Your typical display option screen brightness,display time out, clean screen.
System info and let you know what's goingon.
I can test the system.
There are various setter communication, completesensor.
These are things you can do apart from theautomatic system checkup that you get with your professional monitoring with Cove.
I can look at the sounds, looking at the variouschimes, change the voice to male.
Automated Voice: I'm ready to arm.
Gabe: Now we have a different system or rathera different voice for our system.
You can look at the exit delay.
You can make it be up to 75 seconds, 90 seconds,105 seconds.
Whatever you like in terms of how much timeyou're going to get before your alarm starts to work when you're leaving or sending iton Arm stay.
Of course, we have user passcodes.
For the purposes of this video, I set theseall passcode to 1111.
I suggest you never actually set your passcodeto that.
You can also have a hostage passcode, whichis pretty interesting, or you can just start to add new users and give each of them a variouspasscode.
Once again we can go look at our history andsee all the things that we've done.
That 26 pages of various since we was goingon and off.
That's useful to us to remember what was goingon in a particular day.
In the left-hand corner, you see a battery,you see your cellular capacity.
Those are all things that are really usefulto have on the touch screen panel along with your two buttons.
One allows you to call professional monitoring,one takes you to the home page, and your speaker.
Your speaker allows you to talk to the professionalmonitoring.
It will let you do a siren sound in case thereis an event in your home.
This is us again at the touch screen panelfor the Cove Home Security System.
We've come a long way with the Cove Home SecuritySystem.
I've made some mistakes.
You've made some mistakes.
We really want to get to that thing that'sdividing us right now.
It is whether or not the Cove Home SecuritySystem is right for you.
If you're someone who wants month-to-monthpayments in terms of your contract, or a flexible equipment payment schedule and just everythingyou can expect with the traditional home security system then this might be the right systemfor you.
However, if you're someone who come to expectwhat is really the more modern way of going about things.
Even with the traditional home security systemsin terms of smart platform integration, or a camera that's built in directly to the homesecurity system and the mobile application.
Then you're going out to look somewhere else.
Me personally, I am a sucker for good customersupport.
We've not seen customer support at the levelof Cove with anyone.
They are the champions.
I do have to say that I really like my smartplatform integrations and my security camera that I can look at all-on-one app.
I like to be able to do all those things inone and having a separate, my camera app and my home security app, is maybe a bridge toofar for me.
But that's my opinion on the Cove Home SecuritySystem.
That concludes our review of the Cove SomeSecurity System.
If you appreciate today's video give us alike and hit that subscribe button.
As always, this is Gabe at Security baron.